Welcome to Pagraft, a Zimbabwean based service/job-based marketplace that helps you get any task done conveniently. This privacy policy explains how we collect, use, and protect your personal data when you use our platform, including our website and mobile app. Please read this policy carefully and contact us if you have any questions or concerns.

We collect personal data that you provide to us voluntarily when you register, create a profile, post a task, offer a service, communicate with other users, make a payment, or contact us. This data may include your name, email, phone number, location, photo, ratings, reviews, and payment information.

We also collect data automatically when you use our platform, such as your IP address, device information, browser type, operating system, pages visited, time spent, cookies, and other tracking technologies. We use this data to improve our platform, analyze user behavior, and deliver personalized content and ads.

We collect your data for the following purposes:

To provide our service to you, such as connecting you with the right service provider, facilitating the completion of the task, processing the payment, and resolving any disputes.

To improve our platform, such as developing new features, enhancing the user experience, and fixing any bugs or errors.

To communicate with you, such as sending you notifications, updates, newsletters, marketing messages, and other information that may be of interest to you.

To comply with our legal obligations, such as responding to requests from authorities, enforcing our terms and conditions, and protecting our rights and interests.

We collect your data in different ways, such as:

When you fill out forms, create a profile, post a task, offer a service, or contact us on our platform.

When you use cookies and other tracking technologies on our platform. Cookies are small files that are stored on your device and allow us to recognize you and remember your preferences. You can manage your cookie settings at any time by clicking on the “Cookie Settings” link at the bottom of the page. For more information, please read our Cookie Policy.

When you use third-party services on our platform, such as payment processors, analytics tools, social media platforms, and advertising networks. These services may collect and share data with us according to their own privacy policies. We encourage you to review their policies before using their services on our platform.

We do not share or sell your data with any third parties without your consent, except in the following cases:

With other users on our platform, such as your name, photo, ratings, reviews, and location, to facilitate the connection and communication between you and the service provider.

With third-party service providers that help us operate our platform, such as payment processors, hosting providers, analytics tools, email services, and security services. These service providers only access and use your data as instructed by us and in accordance with this policy.

With business partners, affiliates, or sponsors that offer products or services that may be of interest to you. You can opt-out of receiving such communications at any time by following the unsubscribe link or contacting us.

With law enforcement, regulators, courts, or other authorities, when we are required or permitted by law to do so, or when we believe that it is necessary to protect our rights and interests, or the rights and interests of others.

You have the following rights over your data, subject to applicable laws and regulations:

The right to access your data and request a copy of it.

The right to correct or update your data if it is inaccurate or incomplete.

The right to delete or erase your data if you no longer want us to use it or if you withdraw your consent.

The right to restrict or limit the use of your data if you have a valid reason to do so.

The right to object to the use of your data for certain purposes, such as marketing or profiling.

The right to data portability, which means that you can request to transfer your data to another service provider in a structured, commonly used, and machine-readable format.

The right to complain to a data protection authority if you are not satisfied with how we handle your data or if you believe that your rights have been violated.

You can exercise your rights by logging into your account or contacting us at the email address provided below. We will respond to your request within a reasonable time and in accordance with the applicable laws and regulations. We may ask you to verify your identity before processing your request. We may also charge a reasonable fee or refuse your request if it is excessive, repetitive, or unfounded.

We take appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. We use encryption, backups, firewalls, and other security tools to safeguard your data. We also limit the access to your data to our employees, contractors, and service providers who need it to perform their duties. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data. You are responsible for keeping your password and account details confidential and for notifying us immediately if you suspect any unauthorized activity on your account.

We keep your data for as long as necessary to fulfill the purposes for which we collected it, or as required by law. When we no longer need your data, we will delete it or anonymize it in a way that it can no longer be linked to you. The retention period of your data may vary depending on the type of data, the nature of our relationship with you, and the legal obligations that apply to us. For example, we may keep your data for longer if we have a legal claim or dispute involving you, or if we are required to keep it for tax, accounting, or auditing purposes.

If you have any questions or concerns about this privacy policy or your data, you can contact us at the following email address: support@pagraft.com. We will do our best to address your inquiries and resolve any issues you may have.

We may update this policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting a notice on our platform or sending you an email. We encourage you to review this policy periodically to stay informed about how we use and protect your data. Your continued use of our platform after we make any changes constitutes your acceptance of those changes.